Shipping Policy

We’re proud to provide FREE shipping on all of our items shipped within the contiguous United States. For items shipped outside of the contiguous United States, additional freight costs and handling fees will apply, in which case we will use our preferred carriers to guarantee the least possible costs to you. You will always be able to review your shipping costs before checkout. If we’re unable to ship to your location, we’ll contact you by phone or email to make the necessary adjustments to your order. To view any changes to your estimated delivery time, login into your ProudFurniture  account and go to My Orders listed under the My Account section.

 

Standard Ground Shipping: Small Parcel FedEx and UPS Items

Based on the size and weight of your product, we’ll determine how it should be shipped. For small parcel items, we ship through FedEx or UPS. Most items shipped through FedEx or UPS are shipped without a signature required. To require a signature, please contact our customer service team by visiting our website.

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Estimated Shipping Dates

At the time the order is placed, an email with order confirmation is sent, which includes the approximate lead time for the order. Please be aware, shipping dates are only estimated and can change based on holidays. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if it’s different from the original date that was communicated during order confirmation. After you receive the updated ship date, you will have 24 hours to make changes/cancellations to your order by Contacting Us . If the order is not canceled, we will proceed with the production of the order.

 

 

Damaged Items/ Returns

If you receive a damaged product, you will have the option to refuse delivery and document specific damages to the product on the delivery receipt. Notify us via phone or Contact Us with the details of the damage so that we can return or exchange your merchandise. If the damage is not discovered immediately at the time of the delivery, we allow 3 business days after delivery for customers to send us a claim with supporting documentation and photos. This window might be extended with custom items. We’ll review and approve the claim within 30 business days. If the claim is approved, we will exchange or refund the product.

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Return Policy

At ProudFurniture, we understand that the purchase of furniture and home decor represents a significant investment, and we strive to ensure the complete satisfaction of all customers. Should a product you purchase from our online shop not match your expectations or needs, Proud Furniture abides by a conditional10-day return policy and offers a hassle and worry-free shopping experience.

As always, while your return is being processed our trained team of sales representatives will be happy to help you shop on our site for alternative furniture and decor options that might better match your personal style preferences.

You can return most items for a refund or store credit within 10 days of delivery. Return shipping costs may apply and the item must be in its original condition and packaging to be accepted. Returned items must not have been installed or modified, and all additional parts, accessories, and instruction manuals must be included to receive a full refund.

 

Items that cannot be returned include:​​

• Personalized/Custom Order Items (this includes but is not limited to replacement cushions, mattresses

• Items that you have already assembled or installed

• Items postmarked for return 10 days or more after the date of delivery (unless approved by Proud Furniture).

 

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Refunds back to your original form of payment can take 3-5 business days to process depending on your financial institution.

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To initiate a return, have your order number ready and contact us through our online chat portal, by phone, or by email.

• Live Chat with a representative on the bottom right corner of our website

• --Call Us at 713-367-1325

• Contact Us

A Customer service representative will promptly review your order and create a Return Case, answering any questions you may have. We ask that you

contact us first before returning any items.

 

Cancellation

Cancellations must be submitted 24 hours after the order being placed. If a cancellation is requested after 24 hours of order placement, we cannot guarantee cancellation and will need to confirm cancellation with the manufacturer. If you purchased an item that is subject to out of stock and the order has already been confirmed by Proud Furniture a refund will be processed once the order has been confirmed as canceled by the manufacturer.

In the event a customer wants to cancel due to extended lead times after the order was placed, we can guarantee cancellation and will need to confirm cancellation with the manufacturer.

Warranty

Most products sold by Proud Furniture have a manufacturer warranty. If you experience an issue with an item that offers a manufacturer warranty, please contact our customer service team. We will help facilitate a resolution or put you in contact with the manufacturer so they can assist you directly. Please review the item detail page to see if the product you are purchasing has a manufacturer warranty.

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