FAQ

Our most Frequently Asked Questions, answered.

Have another enquiry? Email or call us on 713-367-1325 .

 

Do you hold stock of all products?

All products listed are usually in stock. 

Not there? No problem - request a notification on that product’s page and we’ll let you know if and when it’s back.

 

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Do prices include delivery?

Delivery is free for all products to the us

We deliver wherever we can for an additional cost

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How are international shipping charges calculated?

Our shipping charges are simply based upon either a product’s cubed or dead weight (we use the heavier for the calculation.)

 

These prices are always in accordance with charges from our couriers.

If you are looking to purchase multiple items, please contact us for the best price on items and shipping.

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When will my goods be dispatched?

We aim to dispatch your order the next working day.

 

When will my goods be delivered?

Most products are delivered within 48 hours. Heavier and bespoke items are usually delivered within a week but can take up to 14 days excluding holidays.

 

How may I track my shipment?

When your order ships, we will issue you with a tracking number - allowing you to track your order on the relevant courier’s site.

We’ll always email you after shipment (please check your email junk folder and let us know if you haven’t heard from us.)

 

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What if I am not happy with my purchase?

If you are not happy with a product for any reason, you can return it to us for a full refund (please let us know within10 days of receiving your goods.)

Return delivery is at your own cost, and items must be unused, free from defects and returned in their original packaging, along with all parts and instructions.

If you have already assembled your product please dismantle it and repackage as you received it. This way the couriers can accept it.

We also cannot accept returns on bespoke upholstered and made to order items. We ask you contact us first before returning any item.

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How will I be refunded? 

Through the original payment method.

Refunds take 3-5 working days to clear through the banking system.